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NBCC Communication Skills Training Initiative
Better communication, better care

 

General interactional skills

Effective communication between clinicians and their patients improves patient understanding and satisfaction with treatment and can assist patients in adjusting to a diagnosis of cancer.

There are a number of communication skills that are relevant to any clinical situation and should be considered in any consultation with patients with cancer.These include:

  • identifying the patient's agenda
  • negotiating an agenda
  • building rapport
  • explanation and planning.

For an overview of general interactional skills the NBCC* has prepared a document:
General interactional skills pdf (82kb)

* In February 2008, National Breast Cancer Centre (NBCC) changed its name to National Breast and Ovarian Cancer Centre (NBOCC).

 

NBOCC resources

Clinical practice guidelines for the psychosocial care of adults with cancer
View PDF of resource › View pdf (838kb)
Order from NBCC › Order from NBOCC

General interactional skills

View PDF of resource › View pdf (82kb)
Order from NBCC › Order from NBOCC

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National Breast and Ovarian Cancer Centre | breasthealth | Clinical Best Practice | Ovarian Cancer